Average Handle Time (AHT) sits at the core of your call center business. Without it, you cannot manage your people or service properly. The following…
Reprinted from CIO Review Magazine
By Jon Browning,
CEO, Strategic Sourcing Advisors
Strategic Sourcing Advisors helps companies determine their best…
Selecting a contact center provider can be a challenge. Do you go for the biggest brand in town or a niche provider? Should you consider offshore…
SSA’s leadership team shares their insights for a successful outsourced services implementation. This information is especially beneficial to companies…
The Business Process Outsourcing industry (BPO) is undergoing a transformation that could soon be adopted by other industries. Many BPO companies are…
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Strategic Sourcing Advisors (SSA) launches a new advisory service today that will dramatically simplify the process of finding the right outsourced…
