Strategic Insights from the SSA Leadership Team

Mastering AHT in Your Call Center: 7 Essential Questions and Answers

Average Handle Time (AHT) sits at the core of your call center business. Without it, you cannot manage your people or service properly. The following…

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Call Center Outsourcing 101: A Buyer's Perspective

Reprinted from CIO Review Magazine

By Jon Browning, 

CEO, Strategic Sourcing Advisors

Strategic Sourcing Advisors helps companies determine their best…

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Five Procurement Best Practices for Call Center Buyers

Selecting a contact center provider can be a challenge.  Do you go for the biggest brand in town or a niche provider?  Should you consider offshore…

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The Foundation for Successful Call Center Outsourcing

SSA’s leadership team shares their insights for a successful outsourced services implementation. This information is especially beneficial to companies…

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Could Impact Sourcing be the Next Global Hiring Trend?

The Business Process Outsourcing industry (BPO) is undergoing a transformation that could soon be adopted by other industries. Many BPO companies are…
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New options to help companies find the best outsourcing vendors

Strategic Sourcing Advisors (SSA) launches a new advisory service today that will dramatically simplify the process of finding the right outsourced…

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