Strategic Insights from the SSA Leadership Team

Mastering AHT in Your Call Center: 7 Essential Questions and Answers

Average Handle Time (AHT) sits at the core of your call center business. Without it, you cannot manage your people or service properly. The following…

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The Foundation for Successful Call Center Outsourcing

SSA’s leadership team shares their insights for a successful outsourced services implementation. This information is especially beneficial to companies…

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Could Impact Sourcing be the Next Global Hiring Trend?

The Business Process Outsourcing industry (BPO) is undergoing a transformation that could soon be adopted by other industries. Many BPO companies are…
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