The Foundation for Successful Call Center Outsourcing
SSA’s leadership team shares their insights for a successful outsourced services implementation. This information is especially beneficial to companies that are new to outsourcing as well as those interested in improving their outsourced contact center services.
Topics for this webinar presentation include:
- Considerations when transitioning from an internal to outsourced contact center
- Insights for an effective outsourced provider selection process
- Important steps to prepare for successful outsourced contact center operations